{"id":10,"date":"2026-03-28T16:31:28","date_gmt":"2026-03-28T16:31:28","guid":{"rendered":"https:\/\/bangkokpeptidecenter.com\/?page_id=10"},"modified":"2026-03-28T17:31:27","modified_gmt":"2026-03-28T17:31:27","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/bangkokpeptidecenter.com\/th\/refunds-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<!-- REFUNDS & RETURNS - Bangkok Peptide Center -->\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Fraunces:ital,wght@0,300;0,400;0,600;1,400&family=DM+Sans:wght@300;400;500;600&display=swap');\n\n.rr-wrap {\n  font-family: 'DM Sans', sans-serif;\n  color: #1A1520;\n  max-width: 760px;\n  margin: 0 auto;\n  padding: 3rem 1.5rem 5rem;\n}\n\n.rr-eyebrow {\n  font-size: 11px;\n  font-weight: 600;\n  letter-spacing: 0.25em;\n  text-transform: uppercase;\n  color: #7B2FBE;\n  margin-bottom: 0.8rem;\n}\n\n.rr-wrap h1 {\n  font-family: 'Fraunces', serif;\n  font-weight: 400;\n  font-size: 2.4rem;\n  color: #1A1520;\n  letter-spacing: -0.02em;\n  margin-bottom: 0.5rem;\n}\n\n.rr-updated {\n  font-size: 13px;\n  color: #8B7FA0;\n  margin-bottom: 2.5rem;\n}\n\n.rr-wrap h2 {\n  font-family: 'Fraunces', serif;\n  font-weight: 400;\n  font-size: 1.35rem;\n  color: #1A1520;\n  margin: 2.5rem 0 0.8rem;\n}\n\n.rr-wrap p {\n  font-size: 15px;\n  color: #4A4258;\n  line-height: 1.8;\n  margin-bottom: 1rem;\n}\n\n.rr-wrap ul {\n  padding-left: 1.2rem;\n  margin-bottom: 1rem;\n}\n\n.rr-wrap ul li {\n  font-size: 15px;\n  color: #4A4258;\n  line-height: 1.8;\n  margin-bottom: 4px;\n}\n\n.rr-divider {\n  height: 1px;\n  background: #E8E2F0;\n  margin: 2rem 0;\n}\n\n.rr-highlight {\n  background: #F3EDFC;\n  border-left: 3px solid #7B2FBE;\n  border-radius: 0 8px 8px 0;\n  padding: 1rem 1.2rem;\n  margin: 1.5rem 0;\n  font-size: 14px;\n  color: #4A4258;\n  line-height: 1.7;\n}\n\n.rr-alert {\n  background: #FEF3EC;\n  border-left: 3px solid #E8873A;\n  border-radius: 0 8px 8px 0;\n  padding: 1rem 1.2rem;\n  margin: 1.5rem 0;\n  font-size: 14px;\n  color: #4A4258;\n  line-height: 1.7;\n}\n\n.rr-grid {\n  display: grid;\n  grid-template-columns: 1fr 1fr;\n  gap: 1rem;\n  margin: 1.5rem 0;\n}\n\n.rr-card {\n  background: #fff;\n  border: 1px solid #E8E2F0;\n  border-radius: 12px;\n  padding: 1.3rem;\n}\n\n.rr-card h3 {\n  font-size: 14px;\n  font-weight: 600;\n  color: #1A1520;\n  margin-bottom: 6px;\n}\n\n.rr-card p {\n  font-size: 13px;\n  color: #8B7FA0;\n  line-height: 1.5;\n  margin: 0;\n}\n\n.rr-cta {\n  background: linear-gradient(150deg, #F3EDFC, #EAE0F8);\n  border: 1px solid #D4CCDF;\n  border-radius: 16px;\n  padding: 2rem;\n  text-align: center;\n  margin-top: 3rem;\n}\n\n.rr-cta h2 { font-family: 'Fraunces', serif; font-weight: 400; font-size: 1.5rem; color: #1A1520; margin-bottom: 0.6rem; }\n.rr-cta p { font-size: 14px; color: #4A4258; margin-bottom: 1.2rem; }\n.rr-cta a { display: inline-flex; align-items: center; gap: 8px; background: #7B2FBE; color: #fff; text-decoration: none; padding: 12px 24px; border-radius: 10px; font-size: 14px; font-weight: 500; }\n.rr-cta a:hover { background: #6822A8; color: #fff; }\n\n@media(max-width: 600px) { .rr-grid { grid-template-columns: 1fr; } }\n<\/style>\n\n<div class=\"rr-wrap\">\n\n  <div class=\"rr-eyebrow\">\u0e01\u0e0e\u0e2b\u0e21\u0e32\u0e22<\/div>\n  <h1>Refunds & Returns<\/h1>\n  <p class=\"rr-updated\">Last updated: March 2026<\/p>\n\n  <div class=\"rr-highlight\">\n    All products sold by Bangkok Peptide Center are supplied strictly for laboratory research purposes only. Due to the nature of our products \u2014 lyophilised peptides that require controlled storage conditions \u2014 our returns policy is limited. Please read this page carefully before placing an order.\n  <\/div>\n\n  <h2>1. Our general policy<\/h2>\n  <p>Because peptide vials are sensitive research compounds that require specific storage conditions, we are unable to accept returns of opened or used products under any circumstances. Once a vial leaves our facility, we cannot guarantee that storage conditions have been maintained.<\/p>\n  <p>However, we take product quality seriously and will always resolve genuine issues fairly and promptly.<\/p>\n\n  <div class=\"pp-divider\"><\/div>\n\n  <h2>2. When we will issue a refund or replacement<\/h2>\n  <p>We will offer a full refund or replacement in the following situations:<\/p>\n  <ul>\n    <li>Your order was damaged in transit and arrived in an unusable condition<\/li>\n    <li>You received the wrong product<\/li>\n    <li>Your order did not arrive within the stated delivery timeframe and cannot be located<\/li>\n    <li>The product has a verified quality or purity issue confirmed by our supplier<\/li>\n  <\/ul>\n\n  <div class=\"rr-divider\"><\/div>\n\n  <h2>3. When we cannot issue a refund<\/h2>\n  <p>We are unable to process refunds in the following situations:<\/p>\n  <ul>\n    <li>You changed your mind after placing the order<\/li>\n    <li>The product has been opened or used<\/li>\n    <li>Damage resulted from incorrect storage after delivery<\/li>\n    <li>The order was placed incorrectly \u2014 please double check before confirming<\/li>\n    <li>Delays caused by courier services outside our control<\/li>\n  <\/ul>\n\n  <div class=\"rr-alert\">\n    If you are unsure about a product before ordering, message us on WhatsApp first. We are happy to answer any questions before you commit.\n  <\/div>\n\n  <div class=\"rr-divider\"><\/div>\n\n  <h2>4. How to raise an issue<\/h2>\n  <p>If you have a problem with your order, contact us within 48 hours of delivery via WhatsApp at +66 84 273 8648. Please include:<\/p>\n  <ul>\n    <li>Your order details<\/li>\n    <li>A description of the issue<\/li>\n    <li>Photos of the product and packaging if relevant<\/li>\n  <\/ul>\n  <p>We will respond within 24 hours and work to resolve the issue as quickly as possible.<\/p>\n\n  <div class=\"rr-divider\"><\/div>\n\n  <h2>5. Refund process<\/h2>\n  <p>Once a refund is approved:<\/p>\n  <ul>\n    <li>Refunds are processed within 3 to 5 business days<\/li>\n    <li>Refunds are returned via the original payment method where possible<\/li>\n    <li>For cash on delivery orders, refunds are issued via bank transfer or PromptPay<\/li>\n    <li>Crypto payments are refunded in the equivalent THB value at the time of refund<\/li>\n  <\/ul>\n\n  <div class=\"rr-divider\"><\/div>\n\n  <h2>6. Replacements<\/h2>\n  <p>In some cases we may offer a replacement product rather than a refund, particularly for damaged or incorrect items. Replacements are dispatched with the same same-day delivery service where available.<\/p>\n\n  <div class=\"rr-divider\"><\/div>\n\n  <h2>7. Contact<\/h2>\n  <p>For any refund or returns enquiries, reach us directly:<\/p>\n  <ul>\n    <li>WhatsApp: +66 84 273 8648<\/li>\n    <li>We respond 7 days a week<\/li>\n  <\/ul>\n\n  <div class=\"rr-cta\">\n    <h2>Have a problem with your order?<\/h2>\n    <p>Message us on WhatsApp and we\u2019ll sort it out fast.<\/p>\n    <a href=\"https:\/\/wa.me\/66842738648?text=Hi, I have an issue with my order\">\u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e16\u0e36\u0e07\u0e40\u0e23\u0e32 \u2192<\/a>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Refunds &#038; Returns Last updated: March 2026 All products sold by Bangkok Peptide Center are supplied strictly for laboratory [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds &amp; Returns | Bangkok Peptide Center<\/title>\n<meta name=\"description\" content=\"Our refunds and returns policy. 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